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For NEXGEN related emergencies (site not accessible), please email support@nexgenam.com AND call 916.564.8000 Ext. 2. If you are calling outside of NEXGEN office hours (7AM - 5PM PST) please leave a voicemail with your name, call-back number, and a summary of your issue. An on-call member of our team will reach out with an update as soon as possible.