Frequently Asked Questions (FAQ)
Preventive Maintenance - FAQs
Preventive Maintenance FAQs How do I find the PMID of a PM? The PMID of a PM is the same as its PM number. The PM number is located in the header of the top zone of a PM record. How do I know which PM a work order was fired from? On every work order ...
Performance Reports - FAQs
Performance Reports FAQs Why is the screen blank when I click into the Performance Reports module? By default, the screen that displays when you click into the Performance Reports module is the Favorites tab, which houses a list of your favorite ...
Warehouse Inventory - FAQs
Warehouse Inventory FAQs What is the difference between stock and non-stock items? Stock items are items you keep on hand at your organization while non-stock items are items you don't have on hand. In NEXGEN, stock items are required to be tied to a ...
Troubleshooting Guide - General Help
Troubleshooting Guide This troubleshooting guide is divided by device. If you can't find a solution to your problem in this guide, try sending in a support ticket through the Help Portal or email us at support@nexgenam.com. NEXGEN Web App Issue ...
Service Request - FAQs
Service Request FAQs How do I add an asset to a service request record? As of the current version of NEXGEN, you can now select Asset using the drop-down arrow next to +New when creating a new service request in the Service Request module. Can I ...
GIS - FAQs
GIS FAQs Why can't I see the assets I want to view? Ensure that the appropriate asset layers are selected by clicking the paper stack icon and then checking the boxes for the assets you want to view. If possible, only check off layers that are ...
Asset Inventory - FAQs
Asset Inventory FAQs How can I view a PDF version of an asset record? Click Print in the top right corner of any record to generate a PDF version. How do I view an asset's complete history in an asset record zone? In the applicable zone, toggle the ...
Work Order - FAQs
Work Order FAQs How do I edit a Work Order? To edit information on a Work Order, click on the pencil icon. For more specific information on how to edit WO information, including how to add assets, visit the Editing Work Orders section of the ...
Frequently Asked Questions - General Help
NEXGEN General Questions How do I contact NEXGEN for help? You can contact NEXGEN by submitting a support ticket through the Help Portal (through the Help module on your NEXGEN site) or by emailing us at support@nexgenam.com. What are some additional ...